A USSD (Unstructured Supplementary Service Data) code is a unique sequence of digits used by mobile network subscribers to access a wide range of services like banking, customer support, data plans, and among others. In Nigeria, the allocation and regulation of USSD short codes are done by the Nigerian Communications Commission (NCC) under specific guidelines to ensure a well-organized telecommunications environment.
These USSD shortcodes provide instant communication between end-users and service providers, eliminating the need for internet access and enabling quick service delivery. This article outlines the steps and requirements for registering a USSD short code in Nigeria.
WHO ARE THE PERSONS THAT CAN APPLY TO REGISTER A USSD SHORT CODE IN NIGERIA?
USSD short codes are allocated to various entities based on their needs and services. The following entities are eligible to apply for registration of shortcodes in Nigeria:
1. Mobile Network Operators (MNOs): These operators are responsible for providing network infrastructure
2. Value Added Services (VAS) Aggregators: These entities connect content providers to MNOs.
3. Content Service Providers (CSPs): Businesses that deliver multimedia, text, and voice services through USSD platforms.
4. Government Agencies: Agencies needing shortcodes for public services such as emergency numbers, information services, etc.
WHAT ARE THE CLASSES OF USSD SHORT CODES IN NIGERIA?
Short codes are classified into two based of the NCC Guidelines which are as follows:
1. Government Short Codes: Used for government services such as emergency response, health services, and public information.
2. Non-Government Short Codes: Used by private organizations for services like banking, entertainment, customer support, among others.
WHAT ARE THE REQUIREMENTS FOR APPLYING TO REGISTER A USSD SHORT CODE?
In the application, there are documents required to put in place before moving forward to submit the application, and the documents are as follows:
1. Completed application form, available on the NCC website.
2. Proof of eligibility (company registration certificate, tax identification number, etc.).
3. Service Level Agreements (SLA) between the applicant and MNO or VAS aggregator.
4. Detailed description of the services to be provided through the USSD code.
HOW TO REGISTER A USSD SHORT CODE IN NIGERIA
To register a USSD short code in Nigeria, applicants must follow a structured process as laid out by the NCC, which are to wit:
1. Complete the application form: Applicant must obtain and complete the USSD short code application from NCC.
2. Attach the required document together with the application such as certificate of incorporation, proof of license issued by NCC where it is applicable, service level agreement like contract between applicant and the mobile network operators showing the terms of the service, and detailed service description.
3. Apply to NCC: The complete application form, along with the required documents must be submitted to the NCC either physically at their office or online using the appropriate NCC portal.
4. Pay the application fee: An application fees are required as determined by the NCC. The payment will be made as part of the application process. Shortcode for government services may be exempted from the payment of the application fee.
5.Review and Approval of the Application: NCC will review the application and may request additional information if needed. The review process includes evaluating whether application meets all the eligibility criteria and whether the proposed use of the short code aligns with NCC’s regulatory framework. Once the application is approved, the applicant will receive formal approval from the NCC along with details of the assigned short code.
6. Code Activation: Once the code is approved, the applicant must activate it within six months of receiving the approval. The applicant is expected to inform the NCC in writing about the activation date and dialing format[4].
Following these processes will enhance a seamless application and registration of a USSD short code in Nigeria, which will foster a smooth running of business and customers value management.
CAN A REGISTERED USSD CODE BE RENEWED PERIODICALLY?
Yes, allocated short codes have a validity period as stipulated by the NCC in the allocation letter. Once this period expires, the applicant must apply for a renewal.
The renewal process follows a similar process to the initial registration. Applicants must submit a renewal application along with payment of the necessary fees before the validity expires to continue using the shortcode.
CONDITIONS FOR SUSPENSION OR WITHDRAWAL OF USSD CODES BY NCC
The NCC reserves the right to suspend or withdraw a USSD short code under specific circumstances which are not limited to the following:
a. Shortcodes may be suspended if they are used for purposes outside the scope of their initial allocation.
b. If the validity period expires and the short code is not renewed, the NCC may withdraw the short code.
c. Shortcodes can also be withdrawn if they are deemed to pose a threat to national security or public safety.
d. The shortcode can also be withdrawn if it is not activated within the stipulated period or if the applicant fails to inform the Commission of the activation date including the dialing formats or both.
In conjunction with the above mentioned circumstances, the applicants may decide to voluntarily surrender their shortcodes by notifying the NCC in writing if it is no longer needed.
CONCLUSION
Registering a USSD short code in Nigeria is a streamlined process designed to ensure fair usage and compliance with regulatory standards. The NCC plays a pivotal role in overseeing this process and ensuring that short codes are used responsibly and effectively to benefit both service providers and end-users. By adhering to the guidelines set forth by the NCC, applicants can ensure their services reach the public in a reliable and compliant manner.
This article serves as a general guide on how to register a USSD Short Code in Nigeria. If you have any enquiry with regard to any matter relating to this issue discussed here, you can do well to reach to us for proper legal advice.
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